Opened 6 years ago

Last modified 5 years ago

#3 new defect

Samsung Galaxy 3 issue with Android release 1.0

Reported by: sc Owned by:
Priority: normal Milestone:
Component: Android Version: 1.0
Keywords: Cc:

Description

User reports:

I received my Puzzle box orbit. I have the EEG heady connected via blue tooth, but when I connect the infrared dongle to my Android Samsung Galaxy 3 I don't get any lights on the dongle. The audio is all the way up and I have no 3rd party audio software installed or running. Please help.

Change History (2)

comment:1 Changed 6 years ago by sc

Response to user:

We have produced an alternate version for the HTC One X (international edition with the NVIDIA Tegra 3 chipset). This may be worth testing on your Samsung Galaxy 3:

http://orbit.puzzlebox.info/files/puzzlebox_orbit-htc_one_x.apk

The "Test Helicopter" function should cause the helicopter to fly. You might need to re-insert the dongle after the app is already running. Please make sure any "Sound Enhancers" (such as Beats Audio is disabled) and the "media volume" is turned all the way up.

Also, you can try flying using this software:

https://play.google.com/store/apps/details?id=com.uprtek.rd2.icontroller.goldlight

Searching for "i-Helicopter" under Google Play should turn it up.

The helicopter at the bottom-left of the menu should be compatible with the Puzzlebox Orbit. If you can fly using that software we'll know we need to make further changes on our end.

comment:2 Changed 5 years ago by sc

We have had another user report their Samsung Galaxy III device is 100% working with the latest release of Puzzlebox Orbit for Android (version 1.4.3). Can you please test with this version and report back the results?

If you have any issues please take a moment to quickly send a message using the "Support" tab in our interface. It will collect data about your phone so we can investigate any differences between your version of the Galaxy 3 and theirs.

This information is non-identifying and the complete contents are gathered and recorded on our wiki page OrbitDeviceCompatibility (we do not post your name or email address).

Example:

Manufacturer: samsung
Model: GT-I9300
Product: m0xx
Hardware: smdk4x12
Device: m0
Android Version: 16

Best Regards

sc

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