Opened 6 years ago

Last modified 6 years ago

#25 new defect

Troubles using the IR transmitter...

Reported by: sebastiangrissmann Owned by:
Priority: critical Milestone:
Component: Android Version: 1.4.1
Keywords: IR transmitter Cc:

Description

Hi there...

After a long delay I finally recieved my puzzlebox... Unfortunately it seems that the IR-transmitter won´t work with my HTC One... I charged it and also turned up the volume to 100%... What else can I do?...

Best,
Sebastian

Change History (1)

comment:1 in reply to: ↑ description Changed 6 years ago by sc

Replying to sebastiangrissmann:

After a long delay I finally recieved my puzzlebox... Unfortunately it seems that the IR-transmitter won´t work with my HTC One... I charged it and also turned up the volume to 100%... What else can I do?...

Many thanks for submitting a ticket Sebastian.

Can you please confirm that you have tried enabling "Invert Control Signal" on the Advanced Option tab?

We have seen with many HTC devices (such as the One X and DroidDNA) that the audio chipset requires this setting. Please let us know the result.

Next, would you mind submitting a short message using the feedback form on the Support tab of the software? This sends us manufacturing details about the HTC One which we can use to later match against in our software, so the setting can be enabled automatically (if necessary).

Current examples are collected on this wiki page:

Puzzlebox Orbit Device Compatibility

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