Opened 9 years ago
Closed 9 years ago
#20 closed defect (fixed)
Cannot pair Bluetooth on MindWave Mobile with iPhone
Reported by: | ak | Owned by: | ak@… |
---|---|---|---|
Priority: | normal | Milestone: | |
Component: | iOS | Version: | 1.2.2 |
Keywords: | bluetooth, pairing | Cc: | sc@… |
Description
We recently heard from a customer who was having trouble pairing their Mind Wave Mobile headset:
"AK - Thanks for your reply. I am having trouble with the pairing. I am getting the message that the app on my Iphone is not connected. I have used the headset in all three positions- the regularly flashing blue light, the blue light that flashes twice and then pauses and then flashes twice etc, and the red light. I did download the app for "orbit" successfully, and it does open. It is the bluetooth that is failing. My volume is all the way up. I was thinking that the battery in the headset might be low, so I will check that but I don't have an extra battery here in my office. I recharged the dongle.
Thanks, S."
Change History (3)
comment:1 Changed 9 years ago by ak
comment:2 Changed 9 years ago by sc
Would anyone with this problem mind please testing their NeuroSky MindWave Mobile with "Brainwave Visualizer" by "NeuroSky, Inc." in the Apple App Store? The app is free and should help to prove if there is a problem with our software or if there is a problem with the headset hardware.
Cheers
comment:3 Changed 9 years ago by sc
- Resolution set to fixed
- Status changed from new to closed
The correct solution as reported back by a user in Ticket #20 was to tell iOS to "forget" the MindWave Mobile device and to repair Bluetooth.
Customer Support Response -
Hi S. -
It sounds like the problem you are having is with our Partner's product the NeuroSky? Mind Wave Mobile headset, as that is the only hardware involved in pairing with the iPhone's bluetooth.
Their support forums are located here http://support.neurosky.com/login?to=%2Fhome, however I don't see any articles directly related to bluetooth pairing with the Mind Wave Mobile. Their contact address is [support at neurosky.com] to ask them about this issue.
The advice I can give you is to do the following: