Opened 7 years ago

Closed 6 years ago

#15 closed defect (fixed)

Helicopter seems broken

Reported by: danielscooper Owned by: ak
Priority: critical Milestone:
Component: Android Version: 1.2
Keywords: Cc:

Description

Spun for 1/2 second (after pressing "test flight" button), then stopped for good. Heli blue light comes on, and it's fully charged. Dongle, Android tablet, and Neurosky Mindwave Mobile all seem to be working fine. I've read all the documentation and tried everything I can think of, including use of two different Android tablets (Nexus 7 and Acer Iconia).

How do I get heli replaced / repaired? It's only a couple of months old, so I assume it's under warranty, right?

Change History (2)

comment:1 Changed 6 years ago by sc

  • Owner set to ak
  • Status changed from new to assigned

Contacted customer on next business day (2013-06-10)
Offer made to replace or refund purchase.
Still awaiting return of defective product in accordance with RMA procedure.
Follow-up sent on 2013-06-11.
Follow-up sent on 2013-06-21.
Customer is now in contact with NeuroSky.

comment:2 Changed 6 years ago by ak

  • Resolution set to fixed
  • Status changed from assigned to closed

Customer returned unit and we confirmed it was a defect. Issued a refund on 7/11/13 the date the unit was received.

Response from customer: 7/11/13
"Thank you very much for handling this so professionally, Avary."

Ticket closed and resolved.

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