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Ticket Resolution Summary Owner Reporter
#22 fixed Failure to connect EEG Headset in Orbit iOS App ak
Description

We received the following support request from a customer:

Hi, i did receive the package today, but it seems like the headset is DOA, i can't get a signal no matter what. Try everything in the FAQ and have tried to connect with both a ipad and a computer.

Please advise

Regards E

#21 wontfix RMA procedure beau.yancy
Description

Hello,

I am requesting a refund and return of the product as it simply does not work as many others have experienced. Please advise as to how you wish to proceed in this RMA.

Thanks, Beau

#20 fixed Cannot pair Bluetooth on MindWave Mobile with iPhone ak@… ak
Description

We recently heard from a customer who was having trouble pairing their Mind Wave Mobile headset:

"AK - Thanks for your reply. I am having trouble with the pairing. I am getting the message that the app on my Iphone is not connected. I have used the headset in all three positions- the regularly flashing blue light, the blue light that flashes twice and then pauses and then flashes twice etc, and the red light. I did download the app for "orbit" successfully, and it does open. It is the bluetooth that is failing. My volume is all the way up. I was thinking that the battery in the headset might be low, so I will check that but I don't have an extra battery here in my office. I recharged the dongle.

Thanks, S."

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