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Ticket Resolution Summary Owner Reporter
#10 fixed uncontrolled behaviour of Orbit Vihang Vihang
Description

The Orbit flies uncontrolled. I see full signal strength from MWM. attention and meditation level are set to 50% level. now some times the orbit takes off at 100% hover level, some times it takes off at 50% and some times it does not take off at all. ( All batteries are fully charged, the headphone volume is set to max ) Even in demo mode many times it does not take off. ( even when the blue light on the IR dongle is glowing steady )

and If I switch off and on again, it instantly takes off.

when it takes off it straight goes up to the ceiling and remains stuck to the ceiling of my room. I just can not get it down. and suddenly it will just stop and drop like a brick.

Also the main rotor moves at a fixed speed, Im not able to control the hover. I mean its either full throttle and goes up to the ceiling or does nothing.

I was told that there are two modes in flying the orbt 1> hover mode 2> fly across room mode

In my orbit it is only hover mode full throttle. and it never moves forward. the small fan on the top which is responsible for forward movement never gets activated. ( not even once, not even in demo mode )

Honestly It is hovering at its best when the batteries are running out and the orbit reaches equilibrium of its lift and weight and it remains steady at one height for a minute or two and then it starts to decent on its own as the battery gets low.

also what is the meaning of flashing blue light. is it simply a flashing light or it means something. is it suppose to be steady once the orbit is binded with IR dongle ???


also how can meditation as well as attention both the signal can be responsible for only going up.

is it so that one is used for going up and one is used for going forward ?

does eye blink do anything ??

my orbit just goes straight up and then crashes down. does nothing else.

Also no instruction came along with the orbit.


Im using iphone 5, with ios 6.1.2 (10B146) all updates are done as on today. My Puzzelbox app version is ios 1.0. puzzelbox and IR dongle batteries are fully charged.

#15 fixed Helicopter seems broken ak danielscooper
Description

Spun for 1/2 second (after pressing "test flight" button), then stopped for good. Heli blue light comes on, and it's fully charged. Dongle, Android tablet, and Neurosky Mindwave Mobile all seem to be working fine. I've read all the documentation and tried everything I can think of, including use of two different Android tablets (Nexus 7 and Acer Iconia).

How do I get heli replaced / repaired? It's only a couple of months old, so I assume it's under warranty, right?

#16 fixed Deeply disappointed in Puzzlebox ak danielscooper
Description

I am deeply disappointed in your company. I feel as if I was ripped off, and that your company is so engrossed in pioneering new technology that you are ignoring the most important business obligations – to deliver what you offered and stand behind your products.

I bought an Orbit (I already have two Neurosky Mindwaves and use them regularly). I have tried to use the Orbit with two different Android tablets (Nexus 7 and Acer A100). It won’t work with either, although it DOES work intermittently with the Acer using iHelicopter.

I’ve noticed in the Tracker (hardly an appropriate Customer Service system!) that other customers have reported both these problems – software failures and intermittent hardware failures. It doesn’t appear that most of them (any of them?) have gotten a satisfactory response.

When you take people’s money, don’t you feel an ethical obligation to either give them the experience they were led to expect or to refund their money? I don’t see how your unhappy customers have any choice other than to try to lead a boycott of your company. I hope you understand how we feel. Please fix these severe Customer Service shortcomings!

  1. Cooper
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